How to submit a complaint ?

Vous pouvez :

You can :

1. Contact your client relationship manager because he knows you and is able to advise you quickly.
2. Send an e-mail at experta@experta.lu . You will receive a reply within one month and where this is not possible, you will receive notification of the response time.
3. Write to the member of the management responsible for complaint :Mr. Stanislas Bunetel

   42, rue de la Vallée

   L-2661 Luxembourg

   You are not satisfied with the response ?

   You can direct your request to the CSSF, supervisory authority of the financial sector, at the following adress :

• Request for out-of-court complaint resolution with the CSSF (pdf)
• Customer complaints (CSSF website)