How to submit a complaint ?

Should you have any complaint, please first contact your client relationship manager because he is the most appropriate person to advise you quickly.

Secondly, any complaint shall be sent to:

  • Mr Stanislas Bunetel – Chief Executive Officer

Experta Corporate and Fund Services S.A., Luxembourg

42, rue de la Vallée

L-2661 Luxembourg

 

Experta Luxembourg will send you an acknowledgement letter within ten business days in order to inform you about the progress of your complaint.

In case you are not satisfied with Experta Luxembourg response, please, contact the Luxembourg Commission de Surveillance du Secteur Financier (CSSF) by using the following contact details:

  • By post:

CSSF

283, route d’Arlon

L-2991 Luxembourg

Grand Duchy of Luxembourg

  • By fax:  (+352) 26 25 1 – 601
Experta Corporate and Fund Services S.A.
42, rue de la vallée
L-2661 Luxembourg